Terrible Experience with Pnp ASAP

On the 7th of August I placed an order, on the Pick n Pay ASAP as former known as Pick n Pay Bottles app. They deducted an amount of R226,98, 4 times from my account I called them and even sent emails but no one has even attempted to resolve this and refund my money. On the Saturday just after placing my order I called the call centre and spoke to a guy called Andile who assured me that he can see the payments that went off my account and he will request a refund but still nothing. I’ve really been appalled by the service ive been receiving as this is not the first time I’m experiencing this where you guys deduct money but don’t deliver the items and I end up having to spend more money trying to get my money.

You guys have committed a ********** transactions on my account by deducting 4 times more than you should and now no one is assisting me with regards to paying back my money this is actually disgusting how you treat your customers