Terrible delivery service.

Never ordering groceries from pick and pay online again. First of all, I had to wait 4 days for a delivery slot. At the specified time they delivered only half my groceries with a smashed bottle of wine soaking everything, then they told me that they would return the following day at 10am with the rest of my groceries and a replacement bottle of wine. They didn’t show up so I phoned the customer help line at lunch time, they put me on hold for 10 minutes only to inform me that it’s not possible for them to tell me what day or time I can expect delivery.!!!?

My hopes were raised when the delivery van showed up unannounced again, in the afternoon, he hooted loudly 36 times at my gate only to deliver a single box of defrosted frozen fish. The rest of my weeks shopping is still out there somewhere. It’s two days later and still they have not arrived. I phoned again today and after being put on hold for another 15 minutes they told me that the reason that they are late is that I ordered fresh vegetables. As if it’s my fault? Then why offer fresh vegetables online if you can’t deliver.

And I must sit around waiting forever. It’s actually easier to go shopping with a screaming toddler and carry all the heavy bags. Horrible experience.