Terrible customer services

<p>I was in the Kenilworth store at +-630pm on Monday night (18 July 2017). I wanted to switch my shopper points for spur points. While the request was processing the machine stopped working and said there was a technical error. I went to another machine and followed the same procedure. The same thing happened, no vouchers printed (on both occasions) and the machine stated that there was a technical error. I wanted to try it a third time but the realised that all my points was gone (+-R250). I spoke to the magaer on duty, Bradwell, and he called the shopper help line. We spoke to a Miss C ****le (not sure if this is the correct spelling), who was very un helpful. She said that I shouldn't use the shopper card as it was my husbands and i was committiing *****. so now I have 2 issues firstly if this is the case then it should not be so eeasy to swap points on the card if it is considered to be crime. then secondly while she was advising me this I told her to call my husband to sort it out with him as he was working and not with me. All I wanted to do was take my kids to spur and couldnt. She claimed to have called my husband but she never did. I asked to speak to a manager and she said that they all gone home as the call centre closes at 7pm. Since when does managers leave before all other staff? Eventually I handed the call back to the manager bradwell who asked her to do the same thing I did and she hang up the call. the manager himself said it was a poor experiance. </p> <p>Now I have no points left on the card and no vouchers. THAT IS THE CRIME.</p> <p> </p> <p>Please call my husband Junaid Hassan to sort this out on ********** 139</p>