Terrible Customer Service

On the 9-07-2025, I used the ASAP delivery service ordering 3 items on the 08-07-2025 and received a notification of the delivery time for the 08-07-2025. Monitoring the delivery app the live shopping was done and the status updated to driver..... After a hour a delayed response was the next update. There was no update or status change for a good couple of hours until I called the Pick n pay malvern Queensburgh branch for an update. Such a terrible experience with the staff at that branch. I called to enquire about the delivery but was asked questions about the app by the staff as if I worked or created the app. Then I was transferred from pillar to post to find out that there was a technical issue. If I had not followed up, the ASAP team at the Malvern Queensburgh branch would have not identified a delivery was pending. The items would have defrosted and we would have received damaged goods. Finally the delivery was delivered. I escalated the issue to the ASAP Complains department and still awaiting feedback for the past 8 days. I followed up and I received feedback it's been escalated. Such terrible Customer service from Pick n Pay Queensburgh and ASAP Delivery. It was my first experience with them and I will definitely be using 60 minutes as they never disappoint me even customer satisfaction is always the first time resolution.