Terrible customer service and conditions

on tuesday(04-10-2022) I went to PNP liquor campus square the shop wasn’t open at 07:58 rightly so, and I went to the pick and pay main store in campus square, the shop didn’t open at 08:00 myself and other customers were waiting until 08:03 whilst the securities were chatting and laughing inside we had to complain, that’s when 3 securities decided to open the store.this behavior has become a norm in pnp campus square. There were not even bothered by the fact that customers are waiting, when I walked in the shop the ladies were laughing at me and other customers for complaining regarding the shop open late, when the store opened the staff was not ready no till . The securities had no name tags and I went to ask the name from a pnp staff she also had no name tag. When I went to get water it was full of dust because of ongoing renovations, I hope pnp will compensation the staff when sickness occurs due to the work conditions, I had to go back to the pnp liquor when I got there the staff member had logon and was getting ready preparing the float/change. PNP campus square is so unprofessional and lack service. I would appreciate action to be taken to solve this problem.