Terrible customer Service

Yesterday I visited pick n pay at a mall in Qwa Qwa Phuthaditjhaba and was so angry athe the level of ignorance the stuff showed the customers, the guy at the parcels counter to begin with ignored our greetings that I had to force the greeting on him. And even the way he speaks to customers you can tell he doesn't care at all. Then there were the ones who work on the fruits and vegetables section who were unavailable for weighing goods, rather they were having a conversation during working hours ,that one guy who worked at the butcher or fridge I think ,came and showed a customer how to press the scale to weigh fruit for herself incase there is Noone there to assist her next time she is in store😳 like what😳😳. Then at the cashiers the queue was long and one guy opened a cashier for customers with less than 10 items to pay. As we were waiting to pay the ladi infront of me mistakenly moved forward and placed her goods infront of the counter where paid for goods are put and the cashier annoyed said she can't do that there is another customer still. Ohk she went back ,and when it was her turn to pay after scanning her parcels the cashier asked for a smart shopper card ,which the lady said she doesn't have ..... so me being a regular at pick n pay I offer my mom's card because I know back in Bethlehem they always treat customers with patience and courtesy... I said here is mine you can swipe for her , and she point blank ignored me and my mom also repeatedly said use mine for her it is ohk she ignored. well I don't know if maybe it is not allowed at that pick n pay for customers to assist with a smartshopper card if another customer forgot their own, but at other pick n pays they take their time to understand if there isn't one or if you forgot one and have items on sale which needs a smartshopper card. She ignored us , didn't greet us and was annoyed at our presence I was amazed by what I saw at a Pick n pay of all places😳 I thought they had the best customer service because I've used pick n pay for years and am always in awe of how they put their customers first especially in Bethlehem sechaba mall. I am appalled. The cashier who helped wa Lebohang Potsane the guy at the counter had no name tag . Stephen was the only person who smiled in that store I was so angry I couldn't even tell him what transpired. Please management if this is your doing maybe the stuff is not happy, they are taking it out on customers because I have walked in at a pick n pay at almost knock off time and have seen how managers leave their offices to give service cheerfully so I won't take that they had a Long day as an excuse . Serious training is needed in there because they talk with hands in their pockets whe we asked about availability of the onion 🤣🤣🤣