1 reviews | Active since May 2017

23 May 2017, 19:44

Terrible Customer Service

<p>I was at Pick 'n Pay Clothing with my partner earlier today at Cresta Mall.</p> <p>We got there 15 minutes before closing time (5:45p.m ) and we were still picking some clothes. By 6p.m we were then told the store is closed and we will not be able to pay for the clothes we have selected because the store is closed. </p> <p> </p> <p>I find this very rude and unpleasant. The fact that we got there before the store is closed means we should be assisted first before all the tills are closed. Not to be told that the store is now closed and we are told that we won't be able to pay for our clothes. That's so appalling!</p> <p> </p> <p>From a Pick 'n Pay store I find this very disappointing.</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply24 May 2017, 08:48
Official

Good day Bongani,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

's update25 May 2017, 17:46
Reviewer Update

Hi Vanitha

Thank you for getting back to me. I truly do appreciate.


I would like to know if this will be dealt with?