Terrible Customer Service!

This is the second review I have to leave as Pick nPay's customer service is not doing their job. They are wasting my time. "Kindly be advised that you would be required to provide us with your till slip that reflects the cost per liter and the number of liters purchased. You would also be required to provide us with the till slip that reflects the error message along with the following details: Full name and surname (as stated on the account): SA I.D/Passport number: Cell number (old and new): Physical address (old and new): Email address (old and new): Smart Shopper Card Number: Name of PNP store you usually shop at: "

Firstly, BP cannot print a litres till slip when the system is offline hence why they give you an error slip( showing the amount spent). I have provided Picknpay with this and all my details on email and Facebook, but they are just ignoring me. I want a manager to respond. I am sick of dealing with customer service. Secondly, Picknpay loaded my mother's points for BP and she only provided the error slip( I have proof of this), so why are they refusing to load mine with the same error slip??? I am seriously disappointed with this customer service, really not what I expected from PicknPay!!