1 reviews | Active since Nov 2016

12 Nov 2016, 12:32

Terrible Customer Service

<p>Pick n Pay should teach their staff about what customer service is. On Thursday evening the 10th of November I visited the store to shop for a few items. I got to the till and I was met by an unfriendly cashier by the name of Palesa. The girl did not greet or at least great back when greeted by me. She then through my smart shopper card along with the items I had bought where else I had given it to her on her hand. She was not even bothered as she acted as though she was doing me a favour. Is this the service that Pick 'n Pay trains their staff to give to loyal customers? If it is then it would be best to take my business elsewhere where it will be appreciated.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply13 Nov 2016, 12:54
Official

Good day Phetheni,

Thank you for taking the time to write to us.

Kindly accept our apologies for the poor service received.

We do not condone staff being rude to our customers. We are addressing the incident and will revert with feedback.

Kind Regards

Anwar Mooideen