Terrible Customer Service

<p>I went to Pick 'n Pay - Cradlestone Mall on Saturday 5 November 2016. A branch I support on a daily basis and that we have come to love. Well untill this Saturday. My mother, who also supports this branch almost on a daily basis, had bought my daughter of 8 months a two pack of printed vests. She bought size 6-12 months. When she got home I immediately saw that it was too small. Unfortunetely we did not keep the slip when she bought it. I took the vests (still on the original hanger, with the tag still attached and the stickers still on in the original bag) I went to the lady behind the customer service desk and explained to her that I understand that in order for me to exchange/return goods I needed a slip, however I just wanted one size bigger. I did NOT want money back, or something else. I wanted exactly what I had, just one size bigger. She just blankly said no. I asked if i could speek to the branch manger, upon which she went on to tell me that she was sure that I had ****** the clothes and just wanted money. I then explainted to her a second time that i did not want money, i just wanted one size bigger. She then rep**** that I must take the ****** goods back to security. I was shocked at the manner in which this lady was just ignoring my explanations and was calling me a *****. I am so upset! I can understand that a store needs to have exchange policies, but surely they could make this exception to just give me one size bigger of something that was still in the original state??</p>