1 reviews | Active since Jul 2015
terrible customer service
<p>went to pick and pay yesterday and received the worst service by far ! firstly it not the 1st time i got bad service from this employee ! i went there just after 6pm after a long day at the office , i go to the front teller so i could get med-lemon as well , i asked the cashier can i widdraw from here she says yes , then she scans the items , my intention was to widdraw 1st and hence i asked her the question, when i tell the cashier this her attitude changes horribly , she says i have to wait for another customer to come cash then i can cancel this transaction !i told her call a manager and over-ride , she calls a manager an then starts complaining about me in her language !at that point i was beyond upset and started screaming and called the higher manager , Joyce , she tried to tell the cashier to apologize and the cashier is explain why im at fault!!! she (anna) has pathetic customer service and i will be telling friends and family not to shop at that branch with that pathetic service who wants to??? please sort issue out and give this cashier training or let her go that is making you'lls brand look terrible !</p>
Dear Fiona
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Dear Fiona
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number: ***
Dear Fiona
Thank you for your response.
Management will be in contact with you shortly.
Kind Regards
Marise
Dear Fiona
Thank you for your response.
Management will be in contact with you shortly.
Kind Regards
Marise
Dear Fiona
I am happy that your complaint was sorted.
Kind Regards
Marise
Dear Fiona
I am happy that your complaint was sorted.
Kind Regards
Marise
