fI
fiona I

1 reviews | Active since Jul 2015

20 May 2016, 05:03

terrible customer service

<p>went to pick and pay yesterday and received the worst service by far ! firstly it not the 1st time i got bad service from this employee ! i went there just after 6pm after a long day at the office , i go to the front teller so i could get med-lemon as well , i asked the cashier can i widdraw from here she says yes , then she scans the items , my intention was to widdraw 1st and hence i asked her the question, when i tell the cashier this her attitude changes horribly , she says i have to wait for another customer to come cash then i can cancel this transaction !i told her call a manager and over-ride , she calls a manager an then starts complaining about me in her language !at that point i was beyond upset and started screaming and called the higher manager , Joyce , she tried to tell the cashier to apologize and the cashier is explain why im at fault!!! she (anna) has pathetic customer service and i will be telling friends and family not to shop at that branch with that pathetic service who wants to??? please sort issue out and give this cashier training or let her go that is making you'lls brand look terrible !</p>

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Replies (6)
Pick n Pay
Pick n Pay's reply20 May 2016, 09:04
Official

Dear Fiona

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***

fI
fiona I's update20 May 2016, 09:46
Reviewer Update
good day thank you for the reply , will be looking forward to hearing from the manager , the staff in p n p Rooihuiskraal needs to go for customer training as this isn't the 1st incident and my friend has had numerous issues as well at that store , we rather shop at the Checkers down the road going forward.
Pick n Pay
Pick n Pay's reply20 May 2016, 10:08
Official

Dear Fiona

Thank you for your response.

Management will be in contact with you shortly.

Kind Regards

Marise

fI
fiona I's update20 May 2016, 11:14
Reviewer Update
thanks Marise Cedrick contacted me now and he has spoken to me , appreciate his response and he has good customer service s****s! thank you Cedrik
fI
fiona I's update20 May 2016, 11:15
Reviewer Update
thanks Marise Cedrick contacted me now and he has spoken to me , appreciate his response and he has good customer service s****s! thank you Cedrik
Pick n Pay
Pick n Pay's reply20 May 2016, 11:48
Official

Dear Fiona

I am happy that your complaint was sorted.

Kind Regards

Marise