1 reviews | Active since Nov 2015
Terrible Customer Service
My wife visited the store on the 6th of November 2015 in order to purchase butter that was on special as per the weekly pamphlet found in the tabloid newspaper. There was no limitation specified on the item in question in the pamphlet . When she went to the cash counter to pay for the item the cashier inquired on the quantity of the item and then went to her manager, when she returned she informed us that the item was limited to 2 per customer. We informed her that nowhere in the pamphlet does it specify this limitation. She was unable to assist us and requested we go and see the manager who was very rude to us and totally uncooperative. He said \I AM NOT A WHOLESALER AND RESERVE THE RIGHT TO LIMIT STOCK ". Being a store manager of such a large franchise he has no customer service skills what so ever. To add to the disgusting customer service of this store"
Please accept our apologies for this poor shopping experience.
I have escalated your complaint to our KZN Regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
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Please accept our apologies for this poor shopping experience.
I have escalated your complaint to our KZN Regional office for their attention, and they will be in contact with you shortly.
Kind regards
Wendy-Lee Millar
Customer Care
***
