Terrible customer service!

Last night 28/02/2023 I purchased two items from your store , one was a pack of biltong and one a nestle slab. I received a slip for the chocolate but did not receive one for the biltong. I used two cards to pay for the biltong, one card I payed R100 and the second I payed R89.50. My bank statement proves that I was charged twice for the R89.50 and I recall this as the cashier cancelled the first transaction because it was taking a while to process on the card machine.

I went back to the store today to explain what happened and showed the manager my bank statement, she advised me to email @pinehurstpnp.co.za and when I attempted to do so, I realised she provided me with the incorrect email address. I then had to drive back to the store to request the proper email address, and she then advised it was epinehurstpnp.co.za.

At this point I was really upset because if the manager confirmed what had happened with the cashier she would’ve realised that the cashier was at fault and I needed to be refunded right away, and to inconvenience me even more, I had to drive twice because this woman provided the incorrect email address, and she couldn’t be bothered by this. When I told her that I had to drive to pnp twice and could not understand why she could not refund me right away , she said that her till would not balance when she needed to cash up. So my question is , what happens if that was my last money? It was not my fault that the card machine took a while. What happened to customer service? The was no sympathy or sincerity coming from this woman at all.

Turns out the second email address she provided does not exist either! So where do I send the bank statement to? Or is the woman just nonchalant?

Is there anybody above the manager who can refund me please? The fact that she gave me the incorrect email address twice says a lot about the calibre of people Picknpay is hiring as MANAGERS!