TERRIBLE CUSTOMER SERVICE

I have been a PnP ASAP customer for some time now, but I am very disappointed with the manner in which my order and my complaint were handled, or rather ignored.

I placed an order to a total of R2 017,00 on Saturday the 25th of November 2023 at 21:15 for delivery on the next day. I live very close to PNP Arbour Crossing - AMANZIMTOTI, but PnP opted for KWAMNYANDU in UMLAZI to execute my order, for reasons only known to them. To me that does not make sense at all because I ended up receiving my delivery at 13:20 on Saturday the 26th which defeated the purpose of placing my order the previous day, obviously which also defeats the concept of 'ASAP'. When I received my order 2 X ETOSHA TRIQUETTES @ R100 were not delivered, and neither was my wallet credited for the missing item.I called the driver to confirm if the missing items were given to him by the KWAMNYANDU PnP, he confirmed that what he delivered was what he was given by the store. I had also paid R1 039.40 for 9.9kg of PnP HALF LAMB, which was part of the order, BUT received 7.610kg. I will ignore the fact that some of the chops smelled offish. Again my wallet was not credited for the weight difference. I immediately contacted ASAP Support to report these issues , after which I received a ticket number with a promise to be contacted, which they never did. On the 28th of November 2023 I called ASAP Support to lodge a verbal complaint. I held on the line for over an hour, after which I left a message with my contact number. NOBODY got back to me. I followed up with another support email, received another ticket number which was not followed up. I thereafter emailed PnP customer care and copied ASAP support. I received a third ticket number. To this moment I have not been contacted. I now feel that PnP does not care about their customers, otherwise they would have tried to resolve this. What frustrates the most is that it is not the first time that I receive such a bad customer service. Checkers60 credits you immediately after a customer has reported an issue on their app, I wish PnP could learn a thing or two.