nK
ntombi K

1 reviews | Active since Dec 2011

01 Oct 2015, 17:39

terrible attitude no customer service

I decide to withdraw money at picknpay as I thought it would be safer and the capitec atm was out of money. I did not mind the ques as long as they were including the kiosk que I was in. I finally get to the till and I ask to withdraw R950 then the till operator decides to tell me that she only has R300 in her till with an attitude which said to me she doesnt really want to assist me, I do not believe she only had that much in her till however even if she did I believe that she is surrounded by other tills and could ask her colleagues to assist me as the other cashiers do usually when they do not have , I know this because it is nt the first time I withdraw money from this particular pick n pay never mind me shopping almost everyday at this pick n pay. This lady didnt even bother trying to assist me in any way. What a dissapointment and terrible service I got from pick n pay, not even so long off I gave a positive comment towards this mentioned pick n pay. I am very dissapointed and angry that I received such terrible service after being patient standing in that long que, what an inconvenience, I am not even sure if I should shop there or any pick n pay for that matter.

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Oct 2015, 09:51
Official
Hello ntontokum,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***