Terrible attitude and bad service

On the 4th of November i received terrible service from a girl by the name of Sinazo at the Express queue at Vincent park mall. I had 8-10 items i needed to pay. She explained to me in a impolite manner the definition of an Express queue and that she only helps customers with 5 or less items. She proceeded to help me and i was forced to pack my own groceries in the plastic bag as i had more the 5 items in my basket. I shop at Pick n Pay almost every second day and i have never received such rude/disappointing service from the staff there.