terrible

I went to Pick n' pay Liquor Dobsonville on the 04th May 2019 and bought few items and luckily I won R 200 voucher which I was informed I could buy airtime or electricity but unfortunately I couldn't buy electricity because the system was offline, the cashier at the store told me to write my details on the slip and she took it and gave me the voucher and she told me I can redeem it at any Pick n' pay store. On the 7th May 2019 I went to Mall of the South to redeem my voucher and the service there was terrible as I was sent from one person to another, first went to the liquor store and bought something when I tried to redeem my voucher was told to go to money market side when I got the the lady was clueless and callrd another lady Abigail who took her own precious time to come and assist us she was laughing with the other cashiers. when she finally came to assist us she was asking me for the original slip telling me that I should have the original slip and when I told her what happened why I don't have the slip she told me "THERE IS NOTHING SHE CAN DO". I must find the slip she did not even try to assist me as customer. She finally decides to ask the store manager Tsietsi who confirmed with one of the cashier and she knew about the voucher and she confirmed that the electricity system was offline. Tsietsi told me I must leave the voucher with him he will sort it out tomorrow meaning on the 08th May 2019, on the 08th May 2019 he called me and told Me I MUST CALL CUSTOMER service they will assist me as he couldn't assist me. The most annoying thing is that I spend more that the voucher I won just to redeem it. I had to made the calls with my airtime yet the store manager could have done that. I gave him all the details yet he failed to provide me with services and he told me I have to go back to Dobsonville. (Driving to Dobsonville is me again wasting more money). I'm highly disappointment in the service I got. Today a lady call me back and I had to make her job easy I had to gave her solutions I told her what time was my translation, what I was wearing and which cashier helped. If I was told I was gonna use more money to redeem this voucher then I would have just left it :_( :_(