Terms and Conditions

Item: Pick n Pay
Rating: 1
Author: Maphuti M

I bought a Russel Hob iron in May 2018 and on Saturday the 08th September it stopped working. Today when I took the iron back to the shop they told me that they cant give me a new one because they have to send the iron back to the supplier for repairs of which those terms and conditions were not explained to me when I bought it.

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

12 Sept 2018, 10:09

Good day Maphuti Joyce Mabule,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality and inconvenience caused.

We are addressing your concerns with our management team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
Thabisile Macuacua

Pick n Pay's reply12 Sept 2018, 10:09

Official

Good day Maphuti Joyce Mabule,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality and inconvenience caused.

We are addressing your concerns with our management team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
Thabisile Macuacua

Maphuti M's updateReviewer Update

27 Sept 2018, 10:05

I was told that the iron will take 10 working days to be repaired now is been more than 10 days without an iron. No one has phoned about the delay could I just have my money back then so that I can purchase another one somewhere else?

Maphuti M's update27 Sept 2018, 10:05

Reviewer Update