1 reviews | Active since Mar 2009
Tanya J is a rude and arrogant person who doesn't want to help customers
My mother is old and wheelchair bound. So she asked me to order her stuff online since work commitments were preventing me from getting to the shops on time for her and she was running out of food.
I ordered for delivery to take place on 2 May between 14:00 and 16:00. Order ***0. They arrived at 16:45. The substitutes were ridiculous and any person with any common sense would not have substituted like that. My mother contacted the whatsapp line and chatted with Tanya J for over an hour. I am sorry but she cannot be very intelligent really. My mother spoke to her for over an hour for her to just be unhelpful and tell her the items were out of stock and thet's why they were substituted. Yeah no **** genius.
So the shopper messed up the substitutions and then Tanya J goes out of her way to be unhelpful and outright sarcastic and rude. She is just sitting there collecting a salary while a customer is geuinely in a tight spot and needs help.
Please help. People say customers are rude to call centre staff. Sometimes call centre staff are rude too and your staff are a good example of this.
She works there but doesn't even know the difference between ordering from PnP directly and ordering through ASAP. She should be embarrassed.
The rest I had to resolve for my mother because waiting for PnP to resolve will take forever. I had to go into 2 stores to get the help with the return because one store wouldn't even take the stuff back. Every so often I forget how poor the service is at PnP and then I go in store or order online and each and every time leaves me with a poor experience. This is why customers are moving over to Checkers and Spar, the service is just better and their systems are superior. I won't make the mistake of using PnP anymore ever again, that's why your whole business is failing.
The rest I had to resolve for my mother because waiting for PnP to resolve will take forever. I had to go into 2 stores to get the help with the return because one store wouldn't even take the stuff back. Every so often I forget how poor the service is at PnP and then I go in store or order online and each and every time leaves me with a poor experience. This is why customers are moving over to Checkers and Spar, the service is just better and their systems are superior. I won't make the mistake of using PnP anymore ever again, that's why your whole business is failing.