CV
Charney V

1 reviews | Active since Jan 2019

21 Jan 2019, 18:23

Tampered goods!

I bought a box of Nestlē cereal bars which supposed to contain SIX bars, only to get home and find that someone (not sure whether it's staff or customers) had already helped themselves to one and nicely closed the box to give the impression that it was sealed! I always check my products before buying it but the way this box was neatly folded back into place made it impossible for me to have foreseen this theft! I am truly disgusted as I can't even return the product because how will I prove that the box was open and missing a cereal bar when I bought it?? Pick n pay this is unacceptable!!

0
Replies (2)
Pick n Pay
Pick n Pay's reply22 Jan 2019, 11:04
Official
 Good day Charney Vester, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused. We are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team
CV
Charney V's update22 Jan 2019, 16:16
Reviewer Update
Thank you for your swift response. Yoliswa, the customer care manager contacted me and sorted everything out :)