Talk is Cheap when Promising Customer Satisfaction

On 13 January I bought a P&P ready-prepared box of Lasagna from Pick 'n Pay, Cresta. On the box, both the \sell by"and \""use by\"" date showed 13 January.<br> I prepared it for dinner according to the instructions on the box and my family was bitterly disappointed as it tasted very sour and was horrible to eat. I looked at the list of ingredients and citric acid was about the third ingredient listed. <br> On the back of the box is a promise that says something like \""if you are not happy with the quality of this meal we will replace it or refund you\"" so I phoned the customer care line the next day and told the consultant about my experience. She said she would pass a message to the manager at Cresta for them to make sure they check the products' sell-by date and took my contact number. I'm still waiting for a response nearly two and a half-weeks later.<br> My only conclusion is that \""talk is cheap\"" when it comes to making promises on the quality of the food and the supplier's willingness to replace it or to give you a refund. It makes it highly unlikely that I will buy meals prepared by Pick 'n Pay in the future."""