TW
Ted W
1 reviews | Active since Sept 2020
15 Jun 2021, 16:35
TAKING ADVANTAGE OF OLDER CONSUMERS-Slow POOR customer service.
On May 6th I ordered on line including 6 x 1 litre bottles of Virgin Olive Oil. The Good price on the oil hovers between R89.99 to earlier this year R109.99. As there is a delivery charge to include, I prudently built up my order to many other basics. The Olive Oil was showing at R149.99per bottle with the credit given to smart shoppers at the checkout! For the past 3 times this went smoothly. This time there was no credit so I was out of pocket 6 x R40. = R240. THIS DESPITE THE ON LINE window telling me I would get my refund. Immediately on 8th May emailed the full details re the querie and Credit required. Nothing, I called client services 3 times. I re e mailed 3 times no joy! Pick n Pay what a way to annoy loyal older clients . My Smart Shopper Number was 0259 ***. Updated Smart card number is *** Sion van Rensburg Spoke with ZEBONITA . Janice Apias
`Interestingly enough the customer might be right! On their INVOICE it states clearly .SMART SHOPPER SUMMARY Amount left to Spend R14.03
One of the consultants told me the issue was my profile was not linked to the Smart Shopper number! Surely that is not my fault as an 76 year old barely computer literate and having lost my tourism business thru Covid! The little man needs his voice to be heard!
IT IS ALMOST A CASE OF BAIT & SWITCH! TED (76) Unfortunately no one followed thru on their promises. I got no satisfaction!
Helpful (0)
Replies (7)0
Replies (7)TW
Ted W's updateReviewer Update
17 Jun 2021, 10:39Dear Pick n Pay Service Team anonymous.....
Since May 6th I have been trying to get my credit. R240.00
Thanks for the e mailed response say have ted the issue again......
I do not wish to wait another Month for the credit!
Your concept of client service is wacky!
The company needs to put its money where its mouth is.
Get a few good people TRAIN them properly Reward them properly and let them problem solve within appropriate Parameters.
On Line shopping is big for all focus. The pandemic is here to stay.. Gear up and be realistic about Service if you really mean it!?????
I order you get my money up front.
You under perform then make me jump thru innumerable hoops to get what I contracted for!
Something is wrong here in my book!
As with my complaint recorded on the VROT panel of 6 Avocadopears. No apology
No Credit...Lets deal with the OLIVE OIL finally PRETTY PLEASE!
Ted WEBER
Since May 6th I have been trying to get my credit. R240.00
Thanks for the e mailed response say have ted the issue again......
I do not wish to wait another Month for the credit!
Your concept of client service is wacky!
The company needs to put its money where its mouth is.
Get a few good people TRAIN them properly Reward them properly and let them problem solve within appropriate Parameters.
On Line shopping is big for all focus. The pandemic is here to stay.. Gear up and be realistic about Service if you really mean it!?????
I order you get my money up front.
You under perform then make me jump thru innumerable hoops to get what I contracted for!
Something is wrong here in my book!
As with my complaint recorded on the VROT panel of 6 Avocadopears. No apology
No Credit...Lets deal with the OLIVE OIL finally PRETTY PLEASE!
Ted WEBER
TW
Ted W's update17 Jun 2021, 10:39
Reviewer Update
Dear Pick n Pay Service Team anonymous.....
Since May 6th I have been trying to get my credit. R240.00
Thanks for the e mailed response say have ted the issue again......
I do not wish to wait another Month for the credit!
Your concept of client service is wacky!
The company needs to put its money where its mouth is.
Get a few good people TRAIN them properly Reward them properly and let them problem solve within appropriate Parameters.
On Line shopping is big for all focus. The pandemic is here to stay.. Gear up and be realistic about Service if you really mean it!?????
I order you get my money up front.
You under perform then make me jump thru innumerable hoops to get what I contracted for!
Something is wrong here in my book!
As with my complaint recorded on the VROT panel of 6 Avocadopears. No apology
No Credit...Lets deal with the OLIVE OIL finally PRETTY PLEASE!
Ted WEBER
Since May 6th I have been trying to get my credit. R240.00
Thanks for the e mailed response say have ted the issue again......
I do not wish to wait another Month for the credit!
Your concept of client service is wacky!
The company needs to put its money where its mouth is.
Get a few good people TRAIN them properly Reward them properly and let them problem solve within appropriate Parameters.
On Line shopping is big for all focus. The pandemic is here to stay.. Gear up and be realistic about Service if you really mean it!?????
I order you get my money up front.
You under perform then make me jump thru innumerable hoops to get what I contracted for!
Something is wrong here in my book!
As with my complaint recorded on the VROT panel of 6 Avocadopears. No apology
No Credit...Lets deal with the OLIVE OIL finally PRETTY PLEASE!
Ted WEBER
Pick n Pay's replyOfficial
17 Jun 2021, 11:14Hi Ted,
Our Technical Team is busy working on resolving this issue.
Once we get feedback from them we will be able to do a follow up on your refund request.
We would like to take the time to thank you for your patience and understanding in this matter.
Kind regards,
The Pick n Pay Team
Our Technical Team is busy working on resolving this issue.
Once we get feedback from them we will be able to do a follow up on your refund request.
We would like to take the time to thank you for your patience and understanding in this matter.
Kind regards,
The Pick n Pay Team
Pick n Pay's reply17 Jun 2021, 11:14
Official
Hi Ted,
Our Technical Team is busy working on resolving this issue.
Once we get feedback from them we will be able to do a follow up on your refund request.
We would like to take the time to thank you for your patience and understanding in this matter.
Kind regards,
The Pick n Pay Team
Our Technical Team is busy working on resolving this issue.
Once we get feedback from them we will be able to do a follow up on your refund request.
We would like to take the time to thank you for your patience and understanding in this matter.
Kind regards,
The Pick n Pay Team
TW
Ted W's updateReviewer Update
17 Jun 2021, 17:11When can I get my money back? I am really tired of this back and forth technical background etc.
KINDLY GET A SENIOR MARKETING MANAGER TO CALL ME
24 Hours ***
THANKS
KINDLY GET A SENIOR MARKETING MANAGER TO CALL ME
24 Hours ***
THANKS
TW
Ted W's update17 Jun 2021, 17:11
Reviewer Update
When can I get my money back? I am really tired of this back and forth technical background etc.
KINDLY GET A SENIOR MARKETING MANAGER TO CALL ME
24 Hours ***
THANKS
KINDLY GET A SENIOR MARKETING MANAGER TO CALL ME
24 Hours ***
THANKS
TW
Ted W's updateReviewer Update
23 Jun 2021, 11:56It is June 23rd
Is the technical team still working on the issue?
When can I get my R240.00 credited?
Simple question!
What is the answer IF YOU ARE SERIOUS ABOUT SERVICING YOUR CLIENTS?
Is the technical team still working on the issue?
When can I get my R240.00 credited?
Simple question!
What is the answer IF YOU ARE SERIOUS ABOUT SERVICING YOUR CLIENTS?
TW
Ted W's update23 Jun 2021, 11:56
Reviewer Update
It is June 23rd
Is the technical team still working on the issue?
When can I get my R240.00 credited?
Simple question!
What is the answer IF YOU ARE SERIOUS ABOUT SERVICING YOUR CLIENTS?
Is the technical team still working on the issue?
When can I get my R240.00 credited?
Simple question!
What is the answer IF YOU ARE SERIOUS ABOUT SERVICING YOUR CLIENTS?
TW
Ted W's updateReviewer Update
23 Jun 2021, 11:56Of course No One Called Me Back re the 17th June request!
TW
Ted W's update23 Jun 2021, 11:56
Reviewer Update
Of course No One Called Me Back re the 17th June request!
TW
Ted W's updateReviewer Update
24 Jun 2021, 17:18Well Pick n Pay You have Outdone yourself! Finally I called in yesterday 6th time besides the equivalent number of mails and I got an efficient young man named `TRAVIS' he said he would escalate it once again. jaja I thought. Lo NS BEHOLD APPARENTLY THE Credit has now been passed and is sitting on my smart shoppers new card!
Good thing I have lots of patience na d been in customer service for over 50 years!
Ordered May 6th
Invoiced May 7th
Delivered May 8th
Complained on pricing error May 10th onward..
Credit received June 24th .
I ask you is that the way to RUN an ONLINE Business?
In this very competitive age.....
MANAGERS respond please.....
TedWeb ***
Good thing I have lots of patience na d been in customer service for over 50 years!
Ordered May 6th
Invoiced May 7th
Delivered May 8th
Complained on pricing error May 10th onward..
Credit received June 24th .
I ask you is that the way to RUN an ONLINE Business?
In this very competitive age.....
MANAGERS respond please.....
TedWeb ***
TW
Ted W's update24 Jun 2021, 17:18
Reviewer Update
Well Pick n Pay You have Outdone yourself! Finally I called in yesterday 6th time besides the equivalent number of mails and I got an efficient young man named `TRAVIS' he said he would escalate it once again. jaja I thought. Lo NS BEHOLD APPARENTLY THE Credit has now been passed and is sitting on my smart shoppers new card!
Good thing I have lots of patience na d been in customer service for over 50 years!
Ordered May 6th
Invoiced May 7th
Delivered May 8th
Complained on pricing error May 10th onward..
Credit received June 24th .
I ask you is that the way to RUN an ONLINE Business?
In this very competitive age.....
MANAGERS respond please.....
TedWeb ***
Good thing I have lots of patience na d been in customer service for over 50 years!
Ordered May 6th
Invoiced May 7th
Delivered May 8th
Complained on pricing error May 10th onward..
Credit received June 24th .
I ask you is that the way to RUN an ONLINE Business?
In this very competitive age.....
MANAGERS respond please.....
TedWeb ***
TW
Ted W's updateReviewer Update
24 Jun 2021, 17:20Its purely a management issue! Staff selection training and reward!!!
As a manager your 3 prime functions are;
MOTIVATION
Co-ORDINATION
CONTROL
get good staff set the parameters and let them run with it.
If the Packer can do your job, promote him and look for another on yourself..]
Too many excuses and ivory towers in your distribution chains.....
Ted
As a manager your 3 prime functions are;
MOTIVATION
Co-ORDINATION
CONTROL
get good staff set the parameters and let them run with it.
If the Packer can do your job, promote him and look for another on yourself..]
Too many excuses and ivory towers in your distribution chains.....
Ted
TW
Ted W's update24 Jun 2021, 17:20
Reviewer Update
Its purely a management issue! Staff selection training and reward!!!
As a manager your 3 prime functions are;
MOTIVATION
Co-ORDINATION
CONTROL
get good staff set the parameters and let them run with it.
If the Packer can do your job, promote him and look for another on yourself..]
Too many excuses and ivory towers in your distribution chains.....
Ted
As a manager your 3 prime functions are;
MOTIVATION
Co-ORDINATION
CONTROL
get good staff set the parameters and let them run with it.
If the Packer can do your job, promote him and look for another on yourself..]
Too many excuses and ivory towers in your distribution chains.....
Ted