1 reviews | Active since Jun 2016

11 Sept 2020, 21:33

Supp**** old stock

Congratulations to PnP Mullbarton for setting the "INTERNATIONAL STANDARD" of customer service and retention. We have as a SOUTH AFRICAN FAMILY been fortunate to have a overseas family sponsored us a parcel every week. International relations and standards have just been thrown out of the window for GREEDY MONEY.....Hey mister manager guess why you are not able to sell the sell by date products on your shelf.........YOU HAVE THE ATTITUDE OF ***** THE MONEY OFF OF YOUR CUSTOMERS AS THIS IS THE SOUTH AFRICAN NORM SCR..W THE CUSTOMER......THERE ARE A 100 MORE TO REPLACE THE ONE YOU HAVE SCR..WED OFFER. Well low and behold it is not working anymore as you are not selling your sell by date products and you are now desperate to get them off the shelf by shoving them off to the clients that are placing orders over the Pick n Pay online orders facility. You are what is commonly know as a bean counter,you only think of your own pocket and how well you can line it. The silver lining in your pocket is the reflection of the ax blade that you have been sharpening. I only say this as there are more and more online service services that are starting to offer the same service and i can bet you with a way better service level and customer service in mind. Now let me get to the crux of my complaint....not once , not twice, but thrice you have deemed it fit to deliver milk the day before it expires. But on entering your store and going to the dairy display and fridges i can take from the shelf a milk that only expires in 6 days time from the one that you have delivered to me on the same day. Please explain???????? Now the next load of hog wash from your side is that we are attending to the issue that you have raised and nothing gets done. I say this as my wife has already raised the issue and has politely become another number.!!!!!

Thank you Kind regards Sucker client.

0
Replies (1)
Pick n Pay
Pick n Pay's reply14 Sept 2020, 08:42
Official
Good day , Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. Please accept our apologies for the poor product quality, kindly be advised that this has been sent through to management.

Your reference number: *** We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further queries or need assistance please feel free to contact us on the information provided below. Monday - Saturday             08:00 - 19:00 
 Sunday & Public Holidays  09:00 - 17:00  Our Contact number is ***                        
 Kind regards,
 The Pick n Pay Team***

Best regards,