TP
Thahir P

1 reviews | Active since Aug 2015

19 Jun 2019, 12:14

Supervisor shouting me at pik n pay Woodmead

Picked up a juice at pik n pay Woodmead for 39.99 on special. When I got to pay it scanned for 49.99 so I asked the cashier to please check. She sent the supervisor who came back and threw the special ticket on the counter and said it was for another flavour. I tried to explain to her that it says assorted so it applies to this flavour as well. I went back to the fridge and see that all the price tags had been ripped out. I then told the supervisor what I had seen and she started screaming at me in front of all customers and says I must not accuse her of ripping prices off.

Extremely poor and embarrassing service from the supervisor who is supposed to be at a middle management level.

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Jun 2019, 16:02
Official
Good day Thahir, 
 
Thank you for taking the time to write to us.
 
Apologies for the bad service experience. We view this incident in a very serious light, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind Regards, 
The Pick n Pay Team