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Anthony W

1 reviews | Active since Mar 2021

12 Sept 2025, 07:58

Supervisor not honouring pnp policy

Whilst buying a product, the displayed prices indicated R150 for 2x six pack. I took 4 x six pack expecting to pay R300. Cashier scanned all 4 and bill was R315. I queried and she said it’s not on special I then paid in order to not keep up the line and went back inside store to get the promotion pamphlet. I brought it back and the supervisor SIPHOKHAZ was called. The cashier explained and informed that double the difference should be paid. The supervisor laughed and said it was cashier fault and she will NOT be honouring the policy and paying out double the difference, she had a laugh and smirk on her face as if I was wrong for saying the policy. I walked out as I was appalled that a supervisor would act this way. This was at Pnp rosmead liquor. I have all the required photos to prove my claim.

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Replies (1)
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Anthony W's update16 Sept 2025, 11:05
Reviewer Update
I received no response from pnp and secondly how can the case be handed back to the very same management at the store who handled the case incorrectly in the first place.
That is like trying your own case.
I was not happy with the supervisor thus the complaint and till now still no response.