KA
Kerry A
1 reviews | Active since Sept 2018
12 Aug 2021, 13:31
SUPER **** SERVICE
There are no words to describe the experience of walking into this store in Fish Hoek today!
Of course,. it's its own usual grubby self - but by now we're used to that!
No manager, however, is SUPREMELY irritating when no one comes to help a woman whose credit cardS aren't going through, and the queue behind her gets longer and LONGER!!
Finally, FINALLY! MOVE to a different till - with a group of seniors behind me - and THEN I ASK FOR CASH BACK!!! Isn't THIS WHAT PnP OFFER??!!
SO THERE WE ARE: the till lady has ******ed off to get someone to give her money (? sorry?? WHAT??) while we all stand like pumpkins!
Mr Reel, please come back! The store's going to the deepest level of hell - and FAST!
Helpful (0)
Replies (1)0
Replies (1)KA
Kerry A's updateReviewer Update
12 Aug 2021, 17:28Thank you for your reply.
Is it a good idea to mention that you're getting a huge volume of complaints - just wondering . . .
Perhaps it would be a good idea to enquire about the process by which cash is given to clients who request it?
I was told that the cashier had to leave her till (and queue of customers) in order to request the money for the customer from the back office, so that the till added up at the end of the shift.
That can't be right, surely?
Anyway, I will wait for your response.
Is it a good idea to mention that you're getting a huge volume of complaints - just wondering . . .
Perhaps it would be a good idea to enquire about the process by which cash is given to clients who request it?
I was told that the cashier had to leave her till (and queue of customers) in order to request the money for the customer from the back office, so that the till added up at the end of the shift.
That can't be right, surely?
Anyway, I will wait for your response.
KA
Kerry A's update12 Aug 2021, 17:28
Reviewer Update
Thank you for your reply.
Is it a good idea to mention that you're getting a huge volume of complaints - just wondering . . .
Perhaps it would be a good idea to enquire about the process by which cash is given to clients who request it?
I was told that the cashier had to leave her till (and queue of customers) in order to request the money for the customer from the back office, so that the till added up at the end of the shift.
That can't be right, surely?
Anyway, I will wait for your response.
Is it a good idea to mention that you're getting a huge volume of complaints - just wondering . . .
Perhaps it would be a good idea to enquire about the process by which cash is given to clients who request it?
I was told that the cashier had to leave her till (and queue of customers) in order to request the money for the customer from the back office, so that the till added up at the end of the shift.
That can't be right, surely?
Anyway, I will wait for your response.