Super bad bad service

It's been four months,I took my malfunctioning tv back at pnp thabong even today I haven't received any update on what's happening,if I will get my TV or not even the customer helpline are helpless, the only answer I get from them is they will come back to me, the next day they send emails, like to rate they service which m not getting, could you please assist in getting my TV back how do you expect one to be informed with current news while u hv taken this long to fix my tv next time advertise on you promo papers that we shouldnt buy electricity appliance cause you don't know your warranty and guarantee policy, now I get it why pnp I closing down cause of poor service you give to customers