1 reviews | Active since May 2017
Super animal cards
<p>Good Day</p> <p>Yesterday, 29/5/17 I visited the Norhmead Mall Pick `n pay.<br />Outside the Animal cards were advertised, Inside the store, everywhere the cards were advertised, even "Buy this product and receive an extra pack" on selected items.</p> <p>Upon paying for my products by Cashier Dineo Maepa, I was only afterwards when asking where is my cards, told " SORRY WE DoNT have anymore"</p> <p>The manager didnt even seem phased when I asked her why are they still advertising the animal cards outside and inside the store when you dont have them?????</p> <p>Now to Pick ` n Pay this might seem like nothing, but I have 3 children, who we go out of the way now to shop at Pick `n Pay so that they can at least receive these cards as they even have the book.</p> <p>I wasn't even offered to come back and receive my cards in the next few days.</p> <p>I see this as false advertising and I would like to know what I can do to get my cards as I am entitled to them as its on black and white as well.</p> <p>Thank you<br />Jolandie</p>
Good day Jolandie,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & out of stock item.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Jolandie,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received & out of stock item.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
