JK
Jolandie K

1 reviews | Active since May 2017

30 May 2017, 15:29

Super animal cards

<p>Good Day</p> <p>Yesterday, 29/5/17 I visited the Norhmead Mall Pick `n pay.<br />Outside the Animal cards were advertised, Inside the store, everywhere the cards were advertised, even "Buy this product and receive an extra pack" on selected items.</p> <p>Upon paying for my products by Cashier Dineo Maepa, I was only afterwards when asking where is my cards, told " SORRY WE DoNT have anymore"</p> <p>The manager didnt even seem phased when I asked her why are they still advertising the animal cards outside and inside the store when you dont have them?????</p> <p>Now to Pick ` n Pay this might seem like nothing, but I have 3 children, who we go out of the way now to shop at Pick `n Pay so that they can at least receive these cards as they even have the book.</p> <p>I wasn't even offered to come back and receive my cards in the next few days.</p> <p>I see this as false advertising and I would like to know what I can do to get my cards as I am entitled to them as its on black and white as well.</p> <p>Thank you<br />Jolandie</p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply30 May 2017, 16:59
Official

Good day Jolandie,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received & out of stock item.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas