Sugar not so sweet

<p>We always do our shopping at Pick 'n Pay Hyper in Ottery as it is close to us. I really got fedup yesterday after opening the fifth 2kg packet of sugar and finding ants (alive and dead) roaming around in the "sealed" packet. I called the customer care number on the packet and gave all my details just to be told that without the batch number and sell by date nothing will come of it. Thank you for cell phones. I took pics of the barcode, ants in the packet, cunstomercare contact details and a message reading "We are confident about the quality of our products. If you are not 100% satisfied with our product we will gladly exchange or give your money back". Is this the level of service customers are expected to accept?</p> <p> </p> <p>Very irritated.</p> <p>Lillian</p>