1 reviews | Active since Mar 2009

31 Mar 2016, 15:08

SUCH INCOMPETENCE PNP ONLINE

I've bought online before and stopped. Now that I'm doing it again I regret it. <br> You people messed up my order and overcharged me and I want it fixed TODAY. I want my money back today. I want the outstanding things I was charged for TODAY.<br> <br> First off all I said call me before you substitute anything and you just go ahead and do it.<br> <br> I ordered 1 Ladismith Butter Brick 500g, you delivered 1 and you charged me for 2<br> I ordered 2 Yogi Sip Drinking Yoghurt 250gr, I was charged for 2, 0 was delivered<br> I ordered 2 Simba Peanut and Raisins 150g, you delivered 1 packet of 450g and you charged me twice for it<br> I ordered 2 No Name Large Eggs 18s, you delivered 2 Jumbo eggs and charged me for 4<br> <br> I bought from Woolworths online yesterday and what a smooth transction. Everything was 110%. No issues, no mistakes.<br> <br> I WANT YOU TO FIX THIS MESS TODAY!!!<br> <br> Order Number: ***

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Replies (1)
Pick n Pay
Pick n Pay's reply31 Mar 2016, 15:47
Official
Hello pamhdb,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number: ***