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netasha S

1 reviews | Active since Apr 2017

25 Apr 2017, 10:25

such bad customer service

<p>I've been to pick 'n pay in centurion a few times now and the service remains the same! terrible!!! a person waits 20min if not more to be helped at the till because the line is so long. and the line is so long because they have a max of 5 till points open where there are 25 till points. </p> <p> </p> <p>this is not the first time I've experienced such terrible service and it will now be the last time I shop here.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply25 Apr 2017, 10:54
Official

Good day Netasha,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas