Such a bad service

I made an order on line and when I went to collect my stuff it was delivered to the wrong store 50 km away from where I ordered. I called the customer services and the consultant was so rude and inpatient. Telling me I should go to the store or cancel and wait until my money is refunded. I need to use the stuff today and pick n pay says they cannot even deliver since its their fault taking a wrong location. Such inconvenience and inconsideration the inconvenience they cause to the customers. I'm soo angry