Substandard support for ASAP app

My rating would have been Zero, if possible. I updated to the new ASAP App on 29/7/2025, but could not link my Smartshopper card error: ID linked to existing account. I tried the "very user-unfriendly" WhatsApp chatline but gave up. I contacted them online and received my first Ref No, ***. I received confirmation of receipt with the word "beta" in the message. On enquiring what that meant I received another email apologising for the late response (22/08/2025). I called the service centre and received another Ref No: ***. On 26/08/2025 I received a call from the call centre (Shakeerah Adams) who tried to assist, and received an email confirming that my query has been escalated to the Smart Shopper Support Team and should expect contact (up to 48 hours delay). Shakeerah has since contacted me telephonically and was surprised that I have had no response since. I did however receive two emails, Ref *** and ***. But still no luck. Checkers 60Sixty app support is far superior! No wonder you are struggling to improve your ASAP Sales.