Subordinate Incomptetence and wrong pricing : NEO
I visited this store on the 30 September 2020 bought few clothing on sale and a pair of shoes with a sale tag of R10.00. It was half an hour before closing and as I made payment and in a rush I was amazed when upon paying the payment was R90.00 extra. I went home as I was home I pick up that a pair of shoes at R10.00 was charged R90.00. On the 02 October 20 I went to the shop and asked for the manager who was very kind and helpful she handled my query very professional and apologized. The manager asked few of the collegues what the price on the shoe was showing it around they all said that shoe price she is holding was R10.00 The manager asked that a gentleman called Neo come and explain as he was the one working on pricing Neo looked at the shoe and said it was R90.00 rand he was rude and about to leave then the collegue asked him to be fair and explain because the shoe price is R10.00 Neo said cant they see the circle which makes it 90 and I then said No! my eight year grand daughter read it as R10.00 and all his collegue how come he only see it differently for me that was incompetence especially with the store manager present. Its bad because this is my second experience with this store I bought a dress on sale at R100.00 at the till it was R197.00 and I refused to pay that until the supervisor was called and it was rectified. This is denting this store reputation having staff member who just cannot do the right thing and uphold integrity.
I bought a cake in the Irene Mall Pick n Pay which was priced R70.00 on the shelve. As I pay the price was now R79.00 I asked the cshier she went to the cake shelve and called me she told me that price was wrong as she removed it. I then asked why must I pay extra as she got same cake at that price she was furiou and said to me what if that cake was finished and price wrongly placed. I then asked her manager Ben with an attitude rudely said to me maybe that price was wrongly placed as he read the name of the cake I then asked him must I then be panilzed and pay for MAYBE! He said raising the tone Yes I must pay that amount I asked about the rule on consumer right the manager BEN left and said to the cashier to Price it right. If the staff member cannot read the label and put the right price for on the shelve. Why must I PAY for wrong packaging by the staff concern so to realize the cakes are not FRESH....Pick n Pay must do something with their rude Frontliners and Product.
I bought a cake in the Irene Mall Pick n Pay which was priced R70.00 on the shelve. As I pay the price was now R79.00 I asked the cshier she went to the cake shelve and called me she told me that price was wrong as she removed it. I then asked why must I pay extra as she got same cake at that price she was furiou and said to me what if that cake was finished and price wrongly placed. I then asked her manager Ben with an attitude rudely said to me maybe that price was wrongly placed as he read the name of the cake I then asked him must I then be panilzed and pay for MAYBE! He said raising the tone Yes I must pay that amount I asked about the rule on consumer right the manager BEN left and said to the cashier to Price it right. If the staff member cannot read the label and put the right price for on the shelve. Why must I PAY for wrong packaging by the staff concern so to realize the cakes are not FRESH....Pick n Pay must do something with their rude Frontliners and Product.