Stupid Smart Shopper

Item: Pick n Pay
Rating: 4
Author: Yolande Ball-Ryan

Good day

I have my current smart shopper card since end 2016. I went to the machine to activate it as I had lost my old card. I was given a number to contact to sort it out. I tried calling this number through the year of 2017 to no avail. I shop at a fabulous Pick n Pay at least 3 times a week, wiyh excellent staff and use my card. At the end of 2017 , I was told that my points would expire. The guy at my Pick n Pay tired calling the same place I tried calling for help, he got the same response as I did.

I have not had the joy of being a smart shopper as a whole year's worth points have gone unused.

Please help.

Thank you

Helpful (0)

Replies (2)

Pick n Pay's replyOfficial

22 Jan 2018, 16:51

Hi Yolande,

Thank you for taking the time to write to us.

We have checked your Smart Shopper card and we are pleased to advise that no points expired on this card in December.

Your new card has been linked to your id number and profile.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Pick n Pay's reply22 Jan 2018, 16:51

Official

Hi Yolande,

Thank you for taking the time to write to us.

We have checked your Smart Shopper card and we are pleased to advise that no points expired on this card in December.

Your new card has been linked to your id number and profile.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas

Yolande Ball-Ryan's updateReviewer Update

22 Apr 2021, 03:17

Hi Vanitha. That was a lie as I had no points to use and had to rebuild my points. Just another consumer overlooking these little things and moving forward.

Yolande Ball-Ryan's update22 Apr 2021, 03:17

Reviewer Update

Hi Vanitha. That was a lie as I had no points to use and had to rebuild my points. Just another consumer overlooking these little things and moving forward.