LN
Linda N

1 reviews | Active since Jul 2011

25 May 2017, 13:42

STUPID SHOPPER - NOT SMART SHOPPER

<p>SO TIRED OF SMART SHOPPER PROBLEMS.</p> <p>THERE ARE " T W O " TYPES OF AVIOS.</p> <p>ONE OF THEM IS BRITISH AIRWAYS AVIOS - WHICH IS THE ONE I USE.</p> <p>QUITE A WHILE AGO I SPOKE TO SANILISEWA WITH REF NO ********** 927 AS I WAS RECEIVING A MESSAGE ON PICK N PAY FOOD LONEHILL SAYING :</p> <p>"SORRY YOU NEED TO LINK YOUR SMART SHOPPER AND AVIOS ACCOUNTS TO SWITCH YOUR POINTS. LINK YOUR ACCOUNT NOW"</p> <p>SHE WAS SUPPOSED TO GET BACK TO ME AND SHE NEVER DID.</p> <p>MY AVIOS IS ALREADY LINKED TO MY SMART SHOPPER.</p> <p>AT THAT TIME I WENT TO PICK N PAY CLOTHING LONEHILL MACHINE.</p> <p>IT CRASHED AND GAVE ME 2 ERRORS BUT MY POINTS DID ACTUALLY GET SWOPPED EVEN WITH THE CRASH.</p> <p>SO TODAY AT PICK N PAY FOOD LONEHILL I GOT THE SAME ERROR MESSAGE AGAIN WHICH I HAVE TAKEN A PHOTO OF.</p> <p>I HAVE BEEN HOLDING ON WITH THESE SMART SHOPPER PEOPLE FOR WAY TOO LONG NOW LISTENING TO THEIR MUSIC EVENTUALLY ON THE LAST CALL I HAD TO HANG UP IT WAS TAKING TOO LONG AND MY BATTERY WAS GOING TO DIE.</p> <p>I WAS SPEAKING TO SANILISEWA WHEN I HUNG UP FOR THE SECOND TIME.</p> <p>SHE TOLD ME THAT I HAVE TO SPEAK TO SOMEBODY AT PICK N PAY FOOD LONEHILL AS THE PROBLEM WAS ONLY IN THEIR MACHINE.</p> <p>WHEN I SPEAK TO THEM, THEN I GET TOLD TO PHONE THE SMART SHOPPER PEOPLE.</p> <p>GRRRRRRRRRRRRRRRR.</p> <p>I WILL KEEP COMPLAINING ON HELLO PETER UNTIL THIS ISSUE IS RESOLVED AS THIS IS FALSE ADVERTISING WHEN YOU CANNOT SWOP PROPERLY AND THERE ARE ALWAYS PROBLEMS.</p> <p>WHY CAN'T THEY FIX THEIR "IT" SYSTEMS PROPERLY SO THAT BRITISH AIRWAYS AVIOS WILL WORK PROPERLY.</p> <p>THE BRITISH AIRWAYS AVIOS HAVE BEEN GOING RIGHT FROM THE BEGINNING UNLIKE THE NORMAL AVIOS WHICH ARE A NEW THING AND WERE ONLY ADDED ONTO THE SMART SHOPPER SYSTEM AT A LATER DATE, AND AT THAT TIME I WAS HAVING INCREDIBLE PROBLEMS TOO.</p> <p>NOW EVERY TIME THEY "UPGRADE" THE SYSTEM, I END UP HAVING PROBLEMS.</p> <p>H E L P !!!!!!!!!!!!!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply25 May 2017, 17:48
Official

Good day Linda,

Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.

We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Thabisile Macuacua