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kgomotso A
1 reviews | Active since Dec 2015
04 Jul 2024, 19:14
Store won't accept dirty notes
I went to PnP in Florida to purchase a pack of cigarettes, was told by cashier they cannot accept my bank notes as they are dirty,their machines does not take dirty notes, i asked for the person incharge and they advised i go to the bank at 16:30 to go change the notes, i then asked for customer care number, dialed the number and i through to an agent by the name of Kim Kirty who was very rude, told me the store cannot accept the notes, if you have such rules have them in writing as i also received the notes from somewhere else.
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Pick n Pay's replyOfficial
08 Jul 2024, 15:10Hello Kgomotso, Thank you for reaching out to Pick n Pay Customer Care team. We apologize for the delay in our response and are sorry to hear about the unfortunate experience you've encountered.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards, The Pick n Pay Customer Care Team
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards, The Pick n Pay Customer Care Team
Best regards,
Pick n Pay's reply08 Jul 2024, 15:10
Official
Hello Kgomotso, Thank you for reaching out to Pick n Pay Customer Care team. We apologize for the delay in our response and are sorry to hear about the unfortunate experience you've encountered.
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards, The Pick n Pay Customer Care Team
Kindly note that we have escalated the query to the store, they should be in touch with you soon. For your records, please see reference number - ***. By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards, The Pick n Pay Customer Care Team
Best regards,