Store not ready for Sale, No prices on shelves - terribly managed

<p>We visited the clearwater mall store yesterday after seeing that they have a 30% off hundreds of items starting 03 October 2016. We walked in at around 18h30 and saw many of the shelves half empty e.g the cheese fridge. The fruit and veg section looked empty and the products were dry and not appealing at all. Items were stacked at the entrance without prices - must we dream the price? There were no catalogues in the store for the special and I had to walk around with the electronic catalogue on my phone. There were large boards from the roof indicating there was a sale but half the items we picked did not even have prices on the shelves.</p> <p> </p> <p>We got to checkout and started scanning our items - 3 of the items scanned incorrectly as the prices have not been updated on the system - clearly the store was not prepared for the special offer promotion. The cashier had to walk back into the store to get the price tags and reverse the entries - which took very long. I asked a supervisor about a sign near the checkout which specified that if the item is scanned incorrectly the customer will get double the difference back. She said their store does not do that, so I told her they need to remove the sign as this was false advertising - why was such a sign placed there? If this is a policy then Pick 'n Pay need to uphold their promise to customers.</p> <p> </p> <p>Furthermore, we were still checking out when the lights were switched off - this is actually ridiculous and unprofessional. Management had evidently not adequately prepared themselves for the 30% off promotion by updating their prices on the shelves and systems.</p> <p> </p> <p>This was an extremely disappointing shopping experience at Pick 'n Pay and I will advise people not to visit this store if this is how it's going to be managed. Pick 'n Pay is a good brand, but this store is letting the brand down. Management need to catch a serious wake-up call!!!</p>