TH
Tony H

1 reviews | Active since May 2016

09 Aug 2017, 17:33

Store not open in advertsed hours and just bad service.

<p>Hello P&P Princess Crossing.</p> <p>Please do not advertise the hours that your store is open on a public holiday if you don't intenmd to keep those hours. I drive past a Spar, a Shoprite and a Hyperama to get to your store and if you think it is just OK for me to get there and your store is closed before your advertised hours then:</p> <p>I don't need to EVER go back to your store.</p> <p>You don't sell anything special I cannot get form any other store.</p> <p>There are plenty of other service providers and some are even cheaper as well.</p> <p> </p> <p>AND then when I try and search for your store to complain I get ethe following error:</p> <p> </p> <p>Proxy Error</p> <p>The proxy server received an invalid response from an upstream server.<br /> The proxy server could not handle the request GET /store-search.</p> <p>Reason: Error reading from remote server</p> <p>Apache/2.2.14 (Ubuntu) Server at www.picknpay.co.za Port 80</p> <p> </p> <p>Really! Your founder must be very happy with the state of your customer service indeed.</p> <p> </p> <p>You have become a real dissapointment in the past few years.</p> <p>1) Unattended cashiers lights are on</p> <p>2) Attended cashiers lights are off.</p> <p>3) Products not marked on the shelf ~ No price = No sale! It is not my job to walk to a scanner to find a price... you have staff you pay to ensure the price is there and thet the price is right.</p> <p>4) Please don't interupt the loitering staff in their discussion groups on the floor.... Haha, If you don't have a joke to tell don't interupt the conversation.</p> <p>5) Where can I find a product? I don't know, it might be up there somewhere...... If you bdon't want to assist me then why should I spend my money at your store.</p> <p>6) Don't ask to speak to a manager about teh poor service. Oh no! Then the lady behind the inquiry/complaints counter is all of a sudden the self appointed manager of the store and if you have a problem with that then FOAD.</p> <p>7) If you don't want loyal customers you are doing a stunning job of alianating the ones you have....</p> <p>8) I have been shopping at P&P for the past 40 years plus.... I think the honeymoon is over and you service ethic just sucks at this store! No need to go back ther at all.</p> <p> </p> <p>Most dissapointing indeed! Pick and Pray!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply10 Aug 2017, 15:02
Official

Good day Tony,

Thank you for taking the time to address your concerns with us.

We are addressing the above mentioned issues with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen