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roxanne P

1 reviews | Active since Mar 2009

07 Dec 2017, 16:31

Store not adhering to their own policy!

Firstly i have emailed Pick n Pay direct and have not received a response therefore my complaint here.

I was at the store and there were alot of specials. In the biscuit isle the Choice Assorted Biscuit 2kg was on special for R149.99 as marked on the shelf on a red label. On another shelf it was marked a different price (higher). I took it to the cashier and she refused to give it to me at R149.99 and said the price is app R160.00. I did not take it.

Pick n Pay also has a price policy about having incorrectly priced items, this policy was not adhered to. i spent approximately R1500 at teh store on this day so R10 more for the biscuit would not be an issue but it was about the principle.

I also took a pic of the price tag of R149.99 whilst at the store. The staff are also quite rude and have an attitude suggesting you are bothering them!

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Dec 2017, 09:24
Official

Good day Roxanne,

Thank you for taking the time to write to us.

Kindly accept our apologies for the unfortunate shopping experience.

We are addressing the incident with our Management team and will revert with feedback.

Kind Regards

Anwar Mooideen