Store Manager - drunken misconduct and disorderly behavior

It has been a week since I have emailed head office, only an automated email response system has been mailed, I have not received any further response.

The following email was sent to inform Head office of the gross mismanagement happening at their ****** **** Port Elizabeth Store.

Good day,

To whom it may concern:

Re: Complaint - Store Manager misconduct.

My husband and I went to your ****** **** store in Port Elizabeth on 14/12/24 to purchase 10kg Huletts brown sugar advertised @R172.99 (Please see attached till slip as proof of purchase and advertised product.)

However when asking for the promo, I was told by the Store Manager that your ****** **** branch is not *catalogged* for it (two other staff employees also said the same, one being the supervisor.) and that it was a misprint in the adverti*****t paper and only had the 8kg in stock at the same price.

When asking which store is catalogged and has in stock the Store Manager said that (staff member) would discount it for me at the till point of sale.

When I purchased the product was full price and when requesting the discount or getting a 2kg bag sugar to make up the difference, he refused and argued with me over the fact that it was misprinted and an apology was placed online.

I proceeded to explain that I am not shopping online I am shopping in-store and there is no signage in the isle placed at the sugar or at the store entrance where the adverti*****t promo papers are, therefore it is false advertising and misleading to the customer, as well as in accordance to the customer consumer act the "price you see is the price you pay"

Section 23 of the CPA mandates that the price of goods must be clearly displayed and that consumers should not be misled by pricing. If a retailer advertises a product at a certain price, the law expects them to honor that price.

He then, rudely continued to argue with me raising his voice and in an aggressive tone and demeanor that other customers and staff were all noticing the behavior. Also to mention his uniform had been soiled with drink and smelling of liquor.

I then said to him are you going to continue to argue with me over the fact? Spitting and slurring his words his sloppy reply was "yes!"

I then said I will report this matter to head office and his sarcastic reply in a snarling attitude was, "yes! u welcome to do so!"

I must say that as a longtime loyal customer, I am very concerned about the going on's internally. The welfare of staff and customers should be taken into consideration, if this is the kind of service and behavior being offered by a member of senior Management in such an apauling state of affairs.

It's totally unprofessional and offensive, no customer should ever have to be imbarrested and spoken to in that manner. Integrity should be upheld when telling customers one thing and doing another.

I am highly dissapointed in the treatment and what took place, I'm very dissatisfied with the customer service and malpractice at ****** **** branch, utterly shocking.

I trust this matter will be taken up in the highest regard in all seriousness and a thorough investigation done.

This was the response: Ticket received *******

Hi there,

Thank you for reaching out to the PnP Asap Customer Service team.

We apologize if you have experienced recent payment and technical issues, we understand how frustrating this can be. We’ve received your request and a ticket has been created.

Our team is working hard to fix the problem and improve your experience moving forward. Due to a high volume of emails, there may be a slight delay, but rest assured, one of our representatives will be in touch soon.