NP
Norcia P

1 reviews | Active since Sept 2017

21 Sept 2017, 19:00

Store closed @6pm and tills shut down 15 minutes later

The 3 of us arrived at Pick Pay Hypermarket East Rand Mall 10 minutes before the store closed.

As usual, took a trolley and started with our grocery shopping.

While we were busy, in different isles trying to grab what we need, the cashiers in front shouted "ama till ayavala" cashiers are leaving and tills closed.

2 minutes after that one of the security guards walked down to us and advised we need to leave as cashiers have already left.

I complained obviously, because I fail to understand how customers are left to shop knowing that they close their tills early.

We rush from work, make it in time to the store to grab what we need and and then we are left hanging.

This is utter nonsense.

I'm highly disappointed with the staff and the 4 store managers who ganged up n us ordering us to leave our groceries coz the " closed at 6pm" even after explaining that we need our groceries as we are leaving for a vacation the same night.

They are all mere microscopic idiots whose mental capacities are not yet fully developed since none of them could assist with paying for our stuff.

You need to make customers aware in time so thatvwe are well informed. Not a minute before u close. No.

Agitated customer.

Norcia Phahlamohlaka **********

0
Replies (1)
Pick n Pay
Pick n Pay's reply22 Sept 2017, 09:28
Official

Good day Norcia,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas