Store Account/Card Declined at till while account if active and has credit (RCS AND PICK N PAY ARE PATHETIC)

On Friday the 8 of April 2022 I tried to make a purchase on my Pick N Pay store account and it was declined, it baffled me because there was plenty of credit in the store account, so I'm standing at the till with my months groceries purchase being declined at this point people start to stare and it becomes embarrassing luckily I had my credit card and made the purchase, but this also is a problem as I now had to purchase with my credit card put myself in extra cost because I had already put money in my pick n pay store account and was not planning to use my credit card and no one is going to pay me for the extra cost, so after I make the purchase I asked the Cashier why the purchased declined on my store account, the say that the there is no store account on the card, so my response to them is that how is that so when just before coming to the store I used the USSD number which *120*2483*cardnumber# and my credit was available and they was insistent that the card is not a credit store card so I used the same USSD number with my store card number and did the balance check right in front of them and it worked it showed the balance and credit was available, so being optimistic I tried going to another pick n pay branch to make a purchase in hopes that it was a local problem but the results was the same it didn't work but here the cake on the top my son also has a pick n pay store card so since it was a small tester amount at the till we decided to use his and his card worked so at this point I was advised to go home and phone rcs by the pick n pay store, so I go home and phone rcs I then explain my situation and embarrassment to the agent and that I am now in cost and ask them what is the solution, so first I was advised to go back to my local pick n pay and try and purchase at a different till point and again this did not work but again my sons card worked, I phoned in and told them that it did not work and again explained them the situation and told them again that mines does not work and my sons works this time the advise was that I get a card replacement that can only be done at a pick n pay store, at this point it becomes a struggle because now I cant go to my local pick n pay to do this because they don't have replacement cards so now I have travel for fourth time to pick n pay that's 20 to 30 mins away from my house because of traffic and waste petrol in a period were refueling is like luxury, so anyway I do this in inconvenience to myself I go ahead and do this by the way this is all in the same day, I get to the store look for the help desk and its empty so I go to the money counter and I the manager I tell my problem and explained that an rcs agent says that I need to do a card replacement on my account that can only be done in store and he has no Idea what to do so he refers me to someone who deals with rcs at the money counter after explaining the situation repeatedly we finally go ahead and call rcs but its the wrong rcs number, so I offered them the rcs pick n pay division store number and still they told me im wrong about the number so in the end I had to use my on cell at my on cost to make the call and after be sent to different department after different department we finally got an agent from the pick n pay store account department at rcs and now we go ahead and start the process of card replacement after explaining to the agent the problem and what was the solution provided by the other agent, now while we doing this its getting close to closing at the pick n pay store so once we completed the card replacement we had a problem doing the pin reset so after a long period we finally got a pin set and to test the card the agent told us to make a purchase and but we couldn't do that because we was basically being force to leave the store because its closing yet there were still customers and staff in the store being served, so now we had to leave the store all while the agent still on the line on my own personal phone at my own cost, so there was still a silver lining our local pick closes a bit later then other stores so we decided to go there and test please to keep in mind that we couldn't to a card replacement there because they had no replacement cards, so I had to cut the call with the agent because I was over running my contract and in extreme extra cost and I couldn't possibly make the agent wait 20 to 30 minutes online until I travel to my local pick n pay so I decided to end the call and proceed to my local pick n pay and make a purchase, when I got to the till it was the same situation the card declines and my sons work, so now I'm stuck with the same problem and the days done and now I have to wait for the next day to phone RCS again, so the next morning I phone them and now I am being advised that I have to do pin reset on my card again keep in mind that this pin reset is being done on the new replacement card and so we go ahead and do this and I asked the agent if this finally solve the problem and I'm assured that the problem will be solved, so for the fifth time I travel to my local pick n pay and again the store card does not work and again my sons works so now I am ****ed of up and down I go trying to solve this and now again I phone rcs and tell them again the whole situation I am in now and the extreme cost involved and the advice is another pin reset but I tell them that the pin is not the problem because when I have look on the Declined till slip from pick n pay the error code states "Reason 39 No Credit Account" also on the slip it says that Pin Holders Pin Verified, so from there you can see there's no pin problem and then the agent tells me hold she wants to check on something so after about 10 mins on hold she comes back on and tell me there is been a problem reported with store cards since Friday, so now I am ****ed of completely so today is Saturday and yesterday was Friday and I was pointlessly given so called solutions to try which wouldn't have worked because there has been a problem since Friday, so why was I not told this on Friday and made to run around since Friday, and to make matters I asked for a team leader to assist and was told I will be transferred to the team and was put on hold for 10 minutes only to go back to the previous agent who said they will give my details to the team leader to contact me and I also asked will the team leader definitely contact me by the end of the day and I was assured by the agent this will be done, but by the way it still hasn't been done and its now Sunday the 10th of April, by the way I phoned back in to pick n pay rcs division on Saturday just before days end and explained everything again and how I was supposed to be contacted by a team leader and never was and while asking him for a solution I could here other agents laughing in the background like the were on a picnic and further to this his advise that I go in to store myself and get Pick N Pays smart shopper head office contact details by myself because they don't keep it and again by myself ask them to see if the card is linked on they system which is ridiculous oh and conveniently they close at 5 on Saturdays which is the exact time my call ended with the agent and they don't work on Sunday so I must wait to solve this problem myself on monday, here is another funny thing so I had idea to use my pick n pay online account picks up they system, so I made order invoice for nothing and get to the payment check online an to my surprise my store account picks online as purchase option on pick n pays online website this baffles me that it doesn't work at pick n pay tills but works online on pick n pays website and just to test that the account was not working I went back in store and it still was working and when I went back home I repeated the online steps and the store account still picks up online as a payment option on pick n pays website. So from all this I say that firstly Your RCS Store Card Call center division doesn't have a clue how to solve any problem, secondly they give false advice, thirdly they avoid checking up reported problems and with higher up, fourth the lie a lot, fifth they have no manners and work ethics, sixth your store staff does not have a clue about what's going on, seventh I see this is ongoing problem with your store card as I looked on hello peter and see that this has been a regular problem since the inception of the card and the solutions and advise by agents are just as old, so by this means Pick N Pay as business who so call "values customers" is aware of this problems and are either lazy to address you rcs staff and store staff or Training and Advising to provide the **** solutions and advice you provide your customers with realize that your agents have been advising customers to do this since your store card inception now if knew about these problems as a customer I wouldn't taken up this product and its pathetic, disgusting, ridiculous, insulting and appalling that a company as big as pick n pay runs this product this way, it will soon be the 11th of April 2022 on Monday and this pathetic service still has no solution and doesn't work, in this review if were possible to give a negative star rating I would, and to anyone who reads this please don't waste your time with this store card because you will eventually be embarrassed because this is a regular and constant problem further more there is no customer service or solutions and agents take they job as a pass time, if you see the reviews the negative experiences of other people on hello peter take they word as gospel and don't believe in pick n pay because they seem to be a big service. By the way team leader I await your lies and pick n pay just shame on you.