Store Account Promotion that doesn't even exsist!

<p>I recently app**** for a Pick N Pay store account and was approved. Great!? Upon confirming my application on the telephone with the consultant I was informed of a promotion, for my first purchase up to R1000 would be credited back to my store account. I though great... Too good to be true even? I wasn't going to use the account right away, wanted it as a back up. But with this promotion I wanted to take advanage straight away. I confirmed via email that the promotion would was true and it was confirmed via email too. Since then there was only R200 credited back to my account. I followed up countless times and now my case has been handed over too Zeenat who doesn't seem to be able to respond to an email or reply to a phone call. I tried calling again today and was palced on hold for 10 minutes to be told she wasnt availble and that she would call me back. Still waiting. </p> <p>I really feel that waiting almost 4 weeks for a simple feedback is too long.</p> <p>The service on thier side is shocking.</p> <p>i am not sure if this is a Pick N Pay problem or RCS, but as it is a Pick N Pay account i should think they should make sure that the Pick N Pay service is being maintained on all levels. </p>