Store Account NIGHTMARE

I app**** for a Pick n Pay Store account in May, we haven't been able.to use the card at all because we can't setup a pin. YES they told us to use a prepaid phone and after phoning in for the 4th time to reset the pin you get an sms saying we unfortunately could not set a pin at this time....How unprofessional..Today we try to apply for a secondary card to see if this will fix the problem..the lady assisting does not even now how to help us..We try to register an online profile when you link your card it gives an error and phoning in is useless because no one can assist. I JUST NEED TO SAY THAT PICK N PAY SHOULD REALLY SEND THEIR CLIENT CONSULTANTS ON PROPER TRAINING YOU TELL US TO GO TO THE STORE AND WHEN YOU GET THEIR THEY DON'T EVEN KNOW WHAT TO DO....Really disappointing, I was looking forward in using this account put setting up a PIN is a never ending Nightmare!!!