Store Account Consultant

I'm trying to open a store account at pnp using the smart shopper card. I've been pre-approved, trying to set up my 4 digit pin code, received an Sms stating that I need to phone to the help desk as it is invalid, phoned the help desk, help desk put me through to Code help automated call line, tried 4 times to confirm my confidentiality by selecting option 1 to confirm the last 4 digests of my cell phone number, the automaded call then said that I've made no selection. After each try I'm being put through to a consultant, each consultant just sends me back to the automated call line, after the fourth try, I've reached Edgards and Jet customer services, after 4 diverting consultants I've reached a consultant at Pnp. This consultant interrupted me the entire time and raising his voice at me, after being so messed around with with no one being able to assist me, I told the consultant that he is incompitant of doing his job, he told me that I was swearing at him and dropped the line.

This is very unprofessional and I would give this rating 0 stars if possible to post my review. Can't believe that it is susch a struggle to just register the 4 digit pin.

Would not recommend the Store Account to anyone I know, I will spread my bad service experience by word of mouth to anyone whom asks me about this.