TS
TERI S
1 reviews | Active since Sept 2017
25 Nov 2018, 08:53
STOP SHOPPING@ Pick n Pay!
BOUGHT FRUIT FROM THIS STORE. the PICK n Pay brand. WITHIN 24 HOURS decided to swap the items for my kids, due to their lunch requirements. the store MANAGER refused to refund (???????????????) or swap. totally brain dead management. Same for the PnP oil. All items unopened and unused!!
I even had slips for the items (??)
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Pick n Pay's replyOfficial
11 Jan 2019, 14:09Good day Teri ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We view this incident in a very serious light and would like to address this with our management team should this incident not yet be resolved however you have not provided us with a store name.
Please feel free to address any complaints you have with our Customer Care Team on the following email address : ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We view this incident in a very serious light and would like to address this with our management team should this incident not yet be resolved however you have not provided us with a store name.
Please feel free to address any complaints you have with our Customer Care Team on the following email address : ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply11 Jan 2019, 14:09
Official
Good day Teri ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We view this incident in a very serious light and would like to address this with our management team should this incident not yet be resolved however you have not provided us with a store name.
Please feel free to address any complaints you have with our Customer Care Team on the following email address : ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to this post due to technical difficulties. We view this incident in a very serious light and would like to address this with our management team should this incident not yet be resolved however you have not provided us with a store name.
Please feel free to address any complaints you have with our Customer Care Team on the following email address : ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team