Stop hiring *********** cashiers - they make our live difficult with their lack of professionalism and customer care

Good day

We lodged a complaint on the 27/03/23 with Edward the manager on duty about Thuli at till no.3 just before closing time 20h00.

We did our shopping and proceeded to the tills which happened to be no.3, we were met the most hostile non verbal cashier we've ever had the displeasure to deal with. Thuli didn't greet, she didn't make eye contact and she grabbed the smart shopper card from my hand as we were producing our groceries. Now tell me why would anyone shop in a store where the cashiers don't have the most basic customer service training. It felt like she was just put on the till and she didn't know how to deal with customers. Absolutely atrocious.

Needless to say this was a recipe for disaster and low and behold we had one pricing issue after another. When we disputed the price of an item she had the audacity to send my wife who is old enough to be her mother to go and check the price. My wife was so exasperated and irritated with Thuli's behavior and Total Lack of professionalism and customer service that she went and did the price check. Upon my wife's return I said to both Thuli and the supervisor that they were supposed to have done the running for the customer but instead they sent my wife to do so. The response was lack Lustre and nonchalant at best.

We proceeded to ask her if we had done something wrong by shopping at Pick 'n pay Hyde Park and if she was irritated by another customer why was she taking it out on us. We told her if she doesn't want to work with people she should work in the back office or warehouse as her attitude was totally unsuited for engaging with customers.

We escalated the complaint to Edward before leaving the store and my wife and I are both of the same mind Never to patronize your store ever again. Rosebank Pick 'n Pay is far far far superior to Hyde Park in customer service and customer care - we shall continue with them as we thought to give your store a chance but my goodness were we wrong.

Disgusting Dis-service from Thuli at till no.3 she shouldn't be allowed to work with people.

We will be reporting this on social media and Hellopeter.

Extremely dissatisfied customers!!!!!!!!

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