TG
Thamsanqa G

1 reviews | Active since Jan 2019

02 Jan 2020, 10:48

****** Trolley at parcel counter.

Good day I would like to extended my gratitude to store assistance Zenzele at Southgate. On the 31st December while doing my last minute shopping at PNP I took my trolley to go buy refreshments at PNP liquor because of the place was full I was sent back to the PNP store to leave my trolley at the parcel counter. I went back to PNP liquor got my drinks and went back to fetch my trolley at the counter and noticed it was missing. I asked to talk to management and Zenzele store assistance assisted me. He vetted the grocery I bought at PNP store which was ****** and made a reprint of my items. They got back all my items. CCTV footage was checked to see what happened to my trolley, only to find out an unknown lady took my trolley immediately when I was at PNP liquor, I hope an investigation can be done to get hold of the perpetrator. I hope this system of leaving trolleys at parcel counters can be looked into as I found out peoples items get missing daily.

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Jan 2020, 11:43
Official
Good day Thamsanqua ,

Thank you for choosing Pick n Pay and for sharing your shopping experience with us.  We view have passed your feedback on to our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team