****** points

On 6/6/2022 I had over R13 in smart shopper points the next day 7/6/22 there was only R1.30. I logged a complaint via email to the customer care centre. They gave me a service number. I was requested to send all my details. I did. I even sent copies of the till slips. Until now I have not received any answers from them. I needed those points to buy bread that night for my family. I borrowed money from someone at work.